1.Show Appreciation
表示感谢
prior to getting into the meat of your conversation,Be sure to express your thanks for the other individual ' s time . time is an extremely precion
开始对话之前,一定要给对方时间和你聊天,表示感谢。时间是非常宝贵的资源,认识到这一点并表示敬意是非常重要的。另外,对他人的贡献要承认和称赞。欣赏和称赞对构建和谐关系大有帮助。
2.Connect
建立关系
connect on a personal level if possible . look for places where interests overlap if any exist . even in a professional situation,There may be some
如果可能的话,和别人交往。看看你们是否有相同的爱好。即使是专家也有体育爱好、育儿等相同的爱好和工作爱好。应该避免政治倾向和宗教信仰等有争议的话题。建立社交的话,对话的语气和结果会有所不同,以后的交流也会有所不同。
3.Stay positive
保持积极的心态
maintaining a positive attitude is crucial to productive communication s . be constructive rather than negative or complaining . people shan effective
要有效地沟通,保持积极的心态很重要。应该提出建设性的建议,而不是消极的批评或抱怨。当人们感到受到攻击或批评时,就不进行任何真正的沟通,切断联系。(萧伯纳。)在表达忧虑或不快的时候,也要亲切、鼓舞人。
4.Watch tone
注意语调
While it's sometimes necessary to b
e assertive in order to make your point,don't be aggressive. There is a fine line between the two. Try not to cross it.An adversarial tone is not in any way productive. Be confident and direct, while still adopting a calm, cooperative tone.虽然有时在陈述自己观点时要显得自信,但是不要咄咄逼人。这两者之间有着细微的界限,不要越界。对抗性的语调不会有任何好的结果。要自信而率直,并保持沉着合作的语调。
5. Focus on the result
关注结果
It's important to figure out what i seult you are after before you start the conversation. Knowing your objective helps you to direct the conversation and to remain on point. What are you hoping to accomplish? Are you trying to give help, resolve a conflict, or collaborate on a project or issue? Are you seeking advice or trying to influence behavior? Your desired outcome helps to determine the flow of communication.
在谈话前想清楚谈话的结果非常重要。明确目标能助你直达主题并让对话围绕主题展开。你想完成什么?你是想得到帮助,还是想解决争端,抑或合作完成一个项目或解决一个问题?你是在寻求建议还是想影响对方的行为?你想要的结果会影响谈话的发展。
6. Listen
学会倾听
Eye contact is crucial. Be polite and don't interrupt. No one likes being interrupted and though it's natural to want to rush in to make your point, it's very disrespectful of the other person's thoughts. Try to understand the other person's perspective. Maintain an open mind. Learning how to value different viewpoints can be an important communication tool.
眼神交流很重要。要有礼貌,不要打断对方的谈话。没有人喜欢被人打断,每个人急着想表明自己的观点,这是非常自然的,但这却是对别人想法的不尊重。试着去理解他人的想法。保持开放的态度。学会去权衡不同的观点是非常重要的沟通技能。
7. Notice non-verbal cues
注意身体语言
Watch body language. Lack of eye contact, distraction, firdgeting are often signs of restlessness or impatience. Yawning or sighing are usually signs of mental or physical fatigue. When you notice these types of non-verbal signals, it's a sign that this conversation is not going to be a productive one. Quickly wrap up the conversation, postpone the conversation, or inquire about the discomfort if your relationship allows.
观察身体语言。要是对方缺少眼神交流、或分神、坐立不安,这往往是烦躁不安或不耐烦的标志。打哈欠或叹气通常是精神或身体.上疲倦的标志。当你注意到这些类型的非语言信号时,你要知道这表示这次对话不会有什么作用。迅速完成谈话或推迟谈话。如果你们的关系还不错的话,还可以问一下对方是不是不舒服。
8. Request feedback
寻求反馈
Confirm that you have a mutual understanding of what's being communicated.
We often think that we've reached aresolutin and come to an understanding,
only to find out that we have completely misunderstood the other person's thoughts. This not only confirms that you have successfully communicated; it also makes the other person feel that they have been heard and understood.
确认一下双方对谈话内容的理解是不是一-致。 我们经常以为形成了解决方案、达成了共识,结果往往是我们完全误解了他人的想法。寻求输入和反馈。寻求反馈不仅能确保顺利沟通,也会让对方感觉到你在倾听并理解了他们的想法。
9. Follow-up
后续工作
Be clear about what actions will be taken and establish accountability. Confirm deadlines, responsibility, and expectations. If relevant, document any agreements in writing. A clear understanding of what is supposed to happen next can help avoid a conflict later on.
要清楚会采取何种行动并建立问贵制。确认最后期限、责任和期望。如果可以,把相关的协议用书面的形式保存下来。明确下一步能够避免过后的争端。
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